Senior Account Manager

3d3 days ago

Critical Mass

New York City, US · Full-time · $90,000 – $110,000

About this role

Critical Mass is hiring a Senior Account Manager to join the team on ArtBot. This next-generation content orchestration platform combines creative and performance engineering with AI-driven technology to unlock automation and performance at scale. The role specializes in data-driven personalized creative across digital channels through Dynamic Creative Optimization.

You will report directly to the Account Director and take full ownership of managing a portfolio of clients within a pod structure. The position leads planning execution and optimization of DCO campaigns end-to-end while serving as the primary strategic partner. Commercial oversight includes SOW management budget forecasting and profitable service delivery.

Join a dynamic team at the intersection of creative media and technology where strategic leadership shapes client success. Collaboration with activation strategy development and design teams translates ambitious objectives into clear actionable deliverables. Strong stakeholder relationships are built at multiple levels within client organizations.

The role offers the opportunity to lead mentor and develop a team while fostering professional growth. Analytical work identifies optimization opportunities and market trends to deliver forward-thinking recommendations that drive measurable results.

Requirements

Minimum 3 or more years of proven experience as an Account Manager Client Services Manager or similar client-facing roles within digital media creative technology or advertising environments
Minimum of 3-5 years of total industry experience demonstrating consistent progression
Hands-on experience with Digital Creative Optimization campaigns or deep grounding in the digital creative space
Demonstrated success leading mentoring and developing junior team members with the ability to delegate effectively
Proficiency with Microsoft Office suite particularly presentations and slide building
Analytical mindset with the ability to interpret campaign performance data use pivot tables and analytics platforms
Exceptional organizational skills and attention to detail with high level of initiative adaptability and resilience

Responsibilities

Report directly to the Account Director and take full ownership of managing a portfolio of clients within a pod structure
Lead the planning execution and optimization of DCO campaigns end-to-end as the primary strategic partner
Identify and develop growth opportunities and areas for process refinement that drive revenue
Own the commercial and financial aspects of accounts including SOW PO management budget oversight and forecasting
Lead mentor and develop a team fostering professional growth and building a high-performing account management function
Collaborate strategically with internal teams to translate client objectives into clear actionable deliverables
Analyze campaign performance data at a strategic level and provide clients with forward-thinking insights and recommendations