About this role
The Group Account Director leads a portfolio of client accounts at Klick, ensuring exceptional delivery, strategic guidance, and strong partnership across teams in life sciences. The role oversees client relationships, drives growth opportunities, and champions operational excellence throughout every program.
Day-to-day work involves managing account portfolios, guiding project execution with full regulatory compliance, and overseeing budgets, forecasting, and staffing needs. Cross-functional collaboration ensures work meets accuracy standards and delivers high client satisfaction.
Klick operates as an ecosystem of specialized practices serving life sciences clients from offices in New York, Toronto, London, and other global locations. The company maintains a high-performance, people-first culture built on creativity, collaboration, and measurable impact.
Team members benefit from consistent recognition as a Best Managed Company and Great Place to Work, with opportunities to shape client strategy at the Director and Senior Director level while advancing within an inclusive environment.
Requirements
- 10+ years of client service experience in the advertising industry
- 5+ years of pharmaceutical or healthcare advertising experience
- Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
- Proven ability to build strong client relationships at the Director/Senior Director level
- Strong financial acumen in forecasting, budgeting, and resource planning
- Strong presentation and communication skills
- Knowledge of US pharmaceutical and healthcare marketing regulations
- Experience creating or reviewing scopes of work with project management partners
Responsibilities
- Manage a portfolio of accounts and drive overall client success
- Lead, mentor, and develop a high-performing client services team
- Guide project execution, ensuring compliance with processes and regulatory standards
- Oversee and manage project budgets, forecasting, and staffing needs
- Collaborate with cross-functional teams to deliver high-quality programs
- Build strong client relationships at the Director/Senior Director level
- Contribute to account planning and identify client growth opportunities
Benefits
- Hybrid work model
- Inclusive, barrier-free recruitment process and work environment
- High-performance, people-first culture with emphasis on creativity and collaboration
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