Account Manager

2w2 weeks ago

OLIVER Agency

London, GB · Temporary · £32,000 – £42,000

About this role

OLIVER is the world's first specialist in designing bespoke in-house agencies for global brands. As an Account Manager, you will be the primary operational point of contact for the client, steering day-to-day development of multiple brand workstreams across global deliverables.

In this role, you will define project scope and create clear plans covering tasks, resources, timelines, and deliverables across concurrent workstreams. You will book and manage creative, design, and production resources, briefing teams accurately to ensure they deliver to or exceed the brief.

You will build strong relationships with senior clients and collaborate with OLIVER's central team and partner agencies across the Inside Ideas Group. As part of The Brandtech Group, you will leverage cutting-edge AI technology to enhance efficiency, spark creativity, and drive insightful decision-making.

This 4-month fixed-term contract offers the view of possible extension, giving you exposure to a breadth of global deliverables. You will drive impactful results for major brands while developing your skills in a dynamic, solution-focused agency environment that values creative sensibility and project discipline.

Requirements

Solid experience as a Project Manager, Account Manager, or hybrid PM/AM in a creative agency or in-house creative environment
A strong track record of managing multiple complex projects simultaneously, delivering consistently within agreed timeframes in high-pressure environments
Experience in social media strategy and content ideation
Ability to build and maintain strong client relationships and communicate proactively at every stage
Proficiency in budgeting, cost estimation, and financial tracking for project accounts
Excellent problem-solving skills with a solution-focused approach to challenges throughout the process

Responsibilities

Lead day-to-day account management across multiple brands, acting as the primary client contact for briefs, timelines, and project status
Define project scope and create clear plans covering tasks, resources, timelines, and deliverables across concurrent workstreams
Book and manage creative, design, and production resources, briefing teams accurately to ensure they deliver to or exceed the brief
Build and maintain strong working relationships with senior clients, proactively communicating at every stage of the project lifecycle
Challenge client briefs and decisions constructively when appropriate, maintaining trust while advocating for the team and the work
Negotiate scope, timelines, and resource compromises with clients on behalf of the team, finding solutions that protect quality and delivery
Ensure all deliverables — from social assets and campaign content to global master assets — are produced, reviewed, and delivered within agreed timeframes
Estimate costs, establish project budgets, track spend, and adjust forecasts as required, reporting on GP and MI