Digital Account Manager - Remote

2w2 weeks ago

Insense

Medellín, CO · Full-time

About this role

We're looking for a proactive, client-focused, and highly organized Digital Account Manager to join our Managed Service team. You will be the main point of contact for clients, ensuring their UGC and influencer marketing campaigns run smoothly from onboarding to final delivery.

This role blends client relationship management, project coordination, and digital marketing execution. You will coordinate with Influencer Marketing Managers, Creative Strategists, Motion Designers, and Paid Media Specialists to deliver exceptional campaigns.

As a remote-first company of 40+ people from over 13 countries, we offer a collaborative and fast-paced environment. Creators are shaping the future of marketing, and you will help brands grow through innovative influencer and UGC campaigns.

If you thrive in a fast-paced environment and love building strong client relationships, this role offers deep involvement in digital marketing and influencer campaigns. You'll have the opportunity to drive real business impact by scaling influencer marketing efforts for clients.

Requirements

4+ years in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing role.
Strong digital marketing expertise, including influencer marketing, UGC, and paid social.
Exceptional project management and organizational skills—able to handle multiple campaigns at once.
Excellent client communication and relationship-building skills—proactive, empathetic, and solutions-driven.
Comfortable working in a fast-paced, collaborative environment with cross-functional teams.
Detail-oriented with a problem-solving mindset, ensuring campaigns run smoothly from start to finish.

Responsibilities

Act as the main point of contact for clients, ensuring an outstanding experience from onboarding to campaign execution.
Build strong, trust-based relationships by understanding client objectives and consistently delivering value.
Proactively address client concerns, solve challenges, and ensure high satisfaction and retention.
Identify upsell and cross-sell opportunities to help clients scale their influencer marketing efforts.
Oversee end-to-end execution of influencer campaigns, ensuring projects stay on track and exceed expectations.
Coordinate with Influencer Marketing Managers to source and match creators to campaigns.
Manage campaign timelines, budgets, and deliverables ensuring smooth cross-functional collaboration.
Work closely with cross-functional teams including Creative Strategists, Motion Designers, and Paid Media Specialists.

Benefits

Fully remote work with flexible location.
Opportunity to collaborate with a diverse, global team of 40+ people from over 13 countries.
Work directly with leading brands and creators in the influencer marketing space.
Join a fast-growing company that is shaping the future of marketing.