Business Director - GenAI Program Lead

3w3 weeks ago

OLIVER Agency

New York City, US · Full-time · $148,750 – $166,250

About this role

OLIVER Agency, the world's first specialist in designing and running bespoke in-house agencies for brands, is seeking a GenAI Business Director to lead client relationships and strategic direction. As part of The Brandtech Group, you will leverage cutting-edge AI technology to revolutionize how we create and deliver work.

In this role, you will act as the senior client lead across the MDC Factory, owning stakeholder relationships and ensuring strong, trust-based partnerships. You will maintain alignment between client objectives and operational delivery, providing transparency on performance, risks, and opportunities for optimization.

You will partner closely with the Operations Director and Studio Manager to ensure the operating model performs effectively, identifying opportunities to integrate AI and automation. This role requires a strategic and commercially minded leader who can balance client expectations with operational realities and guide conversations with authority.

You will set the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives. By leading from the front, you will create an environment where both the client and internal teams can operate with clarity and accountability.

Requirements

Strategic and commercially minded leader with experience balancing client expectations with operational realities
Ability to guide conversations with authority and create an environment where both client and internal teams can operate with clarity and accountability
Experience leading from the front of the business, maintaining strong stakeholder alignment and ensuring transparency across performance
Proven ability to enable teams to deliver at scale with confidence, reinforcing a globally connected approach
Strong understanding of AI and automation integration to drive ongoing transformation
Experience in a structured model that separates intake, execution, and operations
Ability to identify opportunities to optimize workflows and drive ongoing transformation across the account

Responsibilities

Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships
Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld
Provide transparency across performance, proactively communicating delivery status, risks and mitigation plans, and opportunities for optimization and growth
Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation
Identify opportunities to optimize workflows, integrate AI and automation, and drive ongoing transformation across the account
Partner closely with the Operations Director and Studio Manager to ensure the operating model is performing effectively
Lead the overall client relationship and strategic direction of the account, ensuring delivery is aligned to business objectives and evolves with the client’s needs

Benefits

Opportunity to work at the forefront of leveraging cutting-edge AI technology in a creative agency environment
Partnership with a global network of over 300 clients in 40+ countries
Role within a structured model that provides clarity and accountability across operations
Access to The Brandtech Group's resources and innovation in AI-driven solutions