Account Director - Production

4w1 month ago

DEPT®

London, GB · Contract · £55,000 – £70,000

About this role

DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.

This position sits in our Marketing & Technology service based in London, where we combine data, technology, creative content, and paid media to crack brands' business problems and drive revenue. Working on projects end to end, Account Directors are responsible for overarching client satisfaction across key accounts, providing oversight and guidance to junior team members.

You will deepen and protect key client relationships, manage deliverables from across the business, and ensure delivery of work is to the highest possible standard at pace. You will make informed decisions that balance client satisfaction, team wellbeing, and commercial performance, while being accountable for revenue, margin, and forecasting.

You will lead, line-manage, motivate, and inspire your team, identify creative opportunities, and champion innovative thinking within the account. This role offers the chance to contribute to our creative process and support commercially viable pilot initiatives.

Requirements

Extensive professional experience in roles involving account management and client servicing
Extensive experience in digital marketing, ideally specialising in social media
Extensive professional experience managing large production with six-figure annual budgets in digital marketing
Ability to grasp complex correlations quickly and holistically; open, communicative, and sees the big picture
Structured, analytical, and independent way of working
Confident and experienced in managing complex campaigns, both brand and conversion/direct-response
Experience leading, motivating, and coaching team members
Impeccable client relationship management skills and brilliant written, verbal, and presentation skills

Responsibilities

Deepen and protect key client relationships, leading complex discussions with authority and composure
Manage deliverables from across the business including content, technology, media, and data
Ensure delivery of work is to the highest possible standard, at pace
Make informed decisions that balance client satisfaction, team wellbeing, and commercial performance
Be accountable for the revenue, margin, and forecasting of client accounts, maintaining accurate commercial data and documentation
Lead, line-manage, motivate, and inspire your team
Identify creative opportunities and craft proposals that generate added value to the client
Champion innovative thinking within the account, creating space for differentiated ideas and supporting commercially viable pilot initiatives

Benefits

A flexible, hybrid working policy
Choice of medical healthcare providers (Bupa or Medicash)
25 days holiday plus bank holidays and your birthday off each year
Company pension scheme
Enhanced family friendly policies
Buddy Program: paired with a 'Buddy' to help you through your first weeks at DEPT®