Technical Account Manager - Global Strategic Accounts

3w3 weeks ago

Smartly.io

London, GB · Full-time · £65,000 – £85,000

About this role

As a Technical Account Manager supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle.

You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth.

In this role, you will lead technical discovery sessions, deliver product demonstrations, and design tailored solution recommendations that align Smartly's capabilities with customer needs. You will also deliver structured onboarding programs, lead customer training sessions, and provide configuration guidance that accelerates adoption and time-to-value.

You will collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development. This is an opportunity to contribute to a company making a global impact, directly influencing customers' success and business growth.

Requirements

Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role
Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle
Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions
Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups
Experience delivering onboarding, enablement, or training programs that drive customer adoption and success
Strong problem-solving skills and a consultative, customer-focused approach
Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies
Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams

Responsibilities

Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria
Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions
Partner with Customer Success Managers to deliver structured onboarding programs for new customers
Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value
Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges and identify growth opportunities

Benefits

An inclusive global culture with a team of over 750 Smartlies representing more than 60 nationalities across 24 locations in 13 countries
Global impact — contribute to a company making a global impact, directly influencing customers' success and business growth
Focus on wellbeing with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave
Comprehensive rewards including equity options and performance-based rewards