Account Director - Client Service

3w3 weeks ago

Scangroup

KE · Full-time · KES 3,500,000 – KES 5,000,000

About this role

We are seeking an experienced and strategic Account Director to lead client relationships, drive business growth, and oversee the successful delivery of integrated marketing and communications campaigns. The successful candidate will act as a trusted advisor to clients, providing strategic leadership to internal teams while ensuring the delivery of innovative, high-quality work across digital and traditional channels.

Day-to-day, you will serve as the primary client contact on strategic, creative, and resource-related matters, developing and maintaining strong, long-term relationships. You will lead integrated marketing strategies aligned to client objectives, scoping digital projects, estimating resources and budgets, and guiding clients through evolving programmatic advertising landscapes.

You will lead, coach, and develop account management team members, fostering strong cross-functional collaboration across departments. The role requires a commercially minded leader who combines strategic thinking, creativity, and strong relationship management skills to drive exceptional client outcomes.

This is an opportunity to drive organic account growth and support new business development initiatives while maximizing account profitability. You will represent and champion client business within the agency, inspiring creative teams and ensuring alignment with business objectives throughout project lifecycles.

Requirements

5–7 years of relevant experience in Account Management within an advertising, marketing, or communications agency
Previous experience at Account Director level
Experience managing global and local clients
Proven experience leading integrated and cross-channel marketing initiatives
Experience managing and developing teams
Strong presentation and proposal development skills
Strong strategic thinking and commercial acumen
Excellent client relationship management skills

Responsibilities

Serve as the primary client contact on strategic, creative, and resource-related matters
Develop and maintain strong, long-term client relationships
Provide strategic marketing counsel and identify opportunities for growth
Lead integrated marketing and communications strategies aligned to client objectives
Scope digital projects, estimate resources and budgets, and collaborate with specialist teams to deliver solutions
Drive organic account growth and support new business development initiatives
Monitor account financial performance, billing, forecasting, and budget management
Lead presentations and secure client buy-in for creative ideas and campaigns

Benefits

Opportunity to lead high-profile integrated campaigns for a leading agency in Africa
Work within a collaborative, high-performance team culture focused on creative excellence
Access to professional development and career growth initiatives within a global agency network
Chance to drive strategic impact across both digital and traditional marketing channels